Our Commitment to Your Privacy
Welcome to https://davidrobertson.co.nz (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by David Robertson Decorators (collectively, "Services") ("Authorised Customers").
"Personally Identifiable Information"
refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorised Customers: the names, addresses, phone numbers and email addresses of Authorised Customers, and the nature and size of the project they intend to engage us for.
What organisations are collecting the information?
In addition to our direct collection of information, our third-party service vendors (such as payment processors and business software providers) who may provide such services as invoicing, quoting, and scheduling may collect this information from our Visitors and Authorised Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorised Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customise the Site, to make appropriate service offerings, and to fulfil quote and booking requests on the Site. We may email Visitors and Authorised Customers about painting and decorating services, project updates, or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific enquiries, or to provide requested information such as a quote.
With whom may the information be shared?
We may share aggregated information about our Visitors, including general demographics, with our affiliated agencies and third-party vendors who support our marketing and business operations. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by David Robertson Decorators is securely stored and is not accessible to third parties or employees of David Robertson Decorators except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorised Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at enquiries at davidrobertson.co.nz.
Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns.
Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://davidrobertson.co.nz, with the drawback that certain features of the website may not function properly without the aid of cookies.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
How does David Robertson Decorators use login and analytics information?
David Robertson Decorators may use website analytics data, including, but not limited to, IP addresses, browser types, and site interactions, to analyse trends, administer the Site, and gather broad demographic information.
David Robertson Decorators uses Google Analytics and the Meta Pixel to understand how Visitors use this Site and to inform our advertising. These tools capture website usage data, including pages visited, time on site, and general interaction patterns, using first- and third-party cookies and similar tracking technologies. We use this information for site optimisation, understanding what services Visitors are interested in, and measuring the performance of our advertising. For more information about how these providers collect and use data, see the Google Privacy Policy and the Meta Privacy Policy.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorised Customers on the Site?
David Robertson Decorators has entered into and will continue to enter into partnerships and other affiliations with a number of vendors who support our website, marketing, and business operations. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis. Our privacy policy does not cover their collection or use of this information.
Disclosure of Personally Identifiable Information to comply with the law
We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorised Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified people who are given access to the information as needed. Sensitive information, such as credit card numbers, is protected by encryption protocols in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorised Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorised Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at enquiries at davidrobertson.co.nz.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorised Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
Your rights under New Zealand's Privacy Act 2020
David Robertson Decorators is bound by New Zealand's Privacy Act 2020, which governs how we may lawfully collect, use, store, and disclose your personal information. The Act sets out 13 Information Privacy Principles (IPPs) that we follow, covering: why and how we collect personal information, how it is stored and kept secure, your right to access and correct it, limits on how long we retain it, and limits on how and to whom we disclose it (including any disclosure outside New Zealand).
Under the Act, you have the right to:
- Request confirmation of whether we hold personal information about you
- Access the personal information we hold about you
- Request correction of any information that is inaccurate, incomplete, or misleading
- Object to how your information is being used or disclosed, in certain circumstances
If you believe we have mishandled your personal information, you have the right to make a complaint to the Office of the Privacy Commissioner (privacy.org.nz), New Zealand's independent regulator for privacy matters.
Privacy breach notification: in line with our obligations under the Privacy Act 2020, if a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify both the Office of the Privacy Commissioner and any affected individuals as required by law.
[Note: this section reflects the general framework of the Privacy Act 2020 and the 13 Information Privacy Principles as publicly described by the Office of the Privacy Commissioner. It is not legal advice — recommend having this reviewed by a lawyer familiar with NZ privacy law before publishing, to confirm it accurately reflects David Robertson Decorators' actual data-handling practices.]
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.
Links
https://davidrobertson.co.nz contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
This policy governs David Robertson Decorators, Christchurch, New Zealand. Last updated: 9th August 2026.