Terms and Conditions

DAVID ROBERTSON DECORATORS 2025 LIMITED — TERMS AND CONDITIONS OF SERVICE

These terms and conditions are strictly confidential and are not to be passed onto any third parties other than the "client". If any provision of these terms and conditions shall be invalid, void or illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

1. TERMINOLOGY

"We" "Our" "Us" refers to DAVID ROBERTSON DECORATORS 2025 LIMITED (DAVID ROBERTSON DECORATORS — NZBN: 94-29053312181). "You" "Property owner" "Customer" refers to the client/customer or whoever has contracted our services.

2. CUSTOMER OBLIGATIONS

During the Term of the Agreement, the Customer agrees to do the following:

(a) Give clear and detailed instructions regarding the painting services it requires;

(b) Pay all Service Fees as invoiced on time and in full;

(c) Provide a safe working environment and advise of any hazards or dangers at the premises of the Project;

(d) Provide clear and unobstructed access to the Premises and its amenities including power and water;

(e) Pack away breakables, fragile items and other valuable items at the Premises; and

(f) Ensure that appropriate authority is obtained for such work to commence from the property owner. Particular consideration must be made to the paint smell in respect to workers/tenants/public etc., smoke detectors/alarms and air conditioning.

3. QUOTES

  1. Our quotes are valid for 30 days from date of receipt, unless we agree otherwise.
  2. Our quotes are non-negotiable unless we choose to offer a discount.
  3. All quotes provided must be signed and a copy sent back to our office prior to any work commencing.
  4. In accepting our quotation, you have therefore deemed to have accepted our terms and conditions.
  5. All quotes and invoice matters are to be discussed only and directly with the manager/director of David Robertson Decorators.
  6. During the term of the agreement/project, should applicable local, government or council laws or regulations be introduced or varied, resulting in previously not-included charges being imposed, we reserve the right to adjust our pricing of the works.

4. ADDITIONAL WORK & VARIATIONS

  1. Any additional work or variations not stated in the client's quote will be charged at an hourly rate of $100 plus GST.
  2. It is the client's responsibility to carefully read and understand the quote issued and inform us prior to work commencing if there are any issues that are not made clear.

5. TIMINGS

  1. We will always endeavour to follow timelines where possible.
  2. All contract timings are subject to weather conditions and/or any unforeseeable circumstances out of our control.
  3. We accept no responsibility for any loss of time or otherwise due to timings on a contract.
  4. We reserve the right to cancel potential contract start dates if the contract has not been returned and signed and the deposit has not been paid.

6. WEATHER CONDITIONS

  1. We reserve the right to postpone any contract due to adverse weather conditions.
  2. Start dates are subject to weather conditions.
  3. Project completion times are subject to weather conditions.
  4. Weather conditions are conditions that are not suitable for the application and/or preparation of painted surfaces.

7. PAYMENT STRUCTURE

Payment is structured across three milestones:

  1. Booking Deposit (25%) — A 25% deposit is required once a start date has been offered, to secure your place in our schedule and ensure the right resources are set aside for you. Deposits are non-refundable under any circumstances.
  2. Project Kick-Off Payment (25%) — A 25% progress payment is due on the first day of work. This ensures your project has the dedicated attention it deserves from start to finish.
  3. Completion Balance (50%) — The remaining 50% is payable once all work is complete and you are satisfied with the results.

8. PAYMENT TERMS

  1. All invoices must be paid within 24 hours of signoff.
  2. David Robertson Decorators reserves the right to request and receive a weekly progress payment during any project.
  3. David Robertson Decorators shall be entitled to: (a) Suspend its work on the Project, in the event the Customer does not pay an invoice on time (including any individual progress instalments) or any other fees payable under this Agreement on time or in full; and/or (b) Charge penalty interest on all accounts which are unpaid for more than 15 days, at the rate of 20% per annum.
  4. Where David Robertson Decorators engages a lawyer or collection agency to recover any unpaid money under this Agreement, the Customer agrees that it shall be fully liable for all of David Robertson Decorators' costs thereof.

9. WARRANTIES / GUARANTEES

  1. David Robertson Decorators offers a 5-year warranty on surface preparation and surface coating as applied to meet AS/NZS 2311 — the painting of buildings.
  2. All warranties are subject to the property owner carrying out general maintenance on their property to ensure all work carried out by us is kept to a reasonable standard.
  3. We accept no responsibility for any work carried out by us that is altered, touched up, or tampered with by the property owner or any third party. All warranties are void in this case.
  4. Any warranty claims must be lodged with our office in writing.
  5. If for whatever reason a claim arises due to product failure due to workmanship, we will rectify the issue and cover the cost of the labour to rectify it. The client may be required to pay for material costs.
  6. We do not warrant the condition, permanence or quality of any substrates that have not been originally sealed by us. These substrates include but are not limited to plaster ceilings, walls, woodwork, and weatherboards.
  7. We do not warrant the fading, peeling or blistering of dark colours on external projects. Dark colours may include reds, blues, greens, greys & blacks. Warranty is not offered for line marking and concrete painting unless explicitly stated.
  8. We do not warrant the following issues: cracking, settlement cracking, water stains, rust, peeling ceilings, or previously painted surfaces that have not been sealed using oil-pigmented sealer.
  9. All varnish, stain, polyurethane, and semi-transparent coatings carry a 12-month warranty only.

10. PAINT PRODUCTS

  1. We reserve the right to alter or change products used on any project without prior notice.
  2. All paint and materials remain the property of David Robertson Decorators until all balances are paid in full.
  3. We reserve the right to remove any unused paint and materials from a project site before, during, or after completion of the project.
  4. We accept no responsibility for the choice of colours on any project.
  5. If for any reason the client changes their mind after selecting a colour, any associated costs — including labour — will be incurred by the client in full.
  6. We do not accept responsibility for yellowing of any gloss enamel products.
  7. We reserve the right to pass on any price increases from our suppliers during a project to the property owner. These increases may occur without notice.

11. COMPLAINTS

  1. The Customer must make any complaint regarding David Robertson Decorators' services within 7 days of project completion. If no complaint is made within this period, the Customer is deemed to be fully satisfied with the project and waives any future claims. If a complaint is justified, David Robertson Decorators will address and remedy the issue as soon as possible.
  2. David Robertson Decorators holds public liability insurance to cover damage to the premises directly caused by our team during the warranty period. Any such damage must be reported within 48 hours.
  3. We value open and honest feedback, and it's part of how we've built our reputation. David Robertson Decorators has served Christchurch since 1991, and our work is reflected in over 126 five-star Google reviews from real clients. If any concern arises during or after your project, we ask that you raise it with us directly and promptly so we can address it quickly and fairly — most issues are resolved this way well before they'd ever need to become a public review.

12. PROMOTIONAL MATERIAL

David Robertson Decorators reserves the right to take photographs and videos during and after completed projects for promotional and marketing purposes. We may also use information from customer surveys and online reviews on our website and other marketing channels.

13. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

14. AMENDMENTS

David Robertson Decorators reserves the right to amend these terms and conditions at any time.

15. CONTACT INFORMATION

This document governs David Robertson Decorators, Christchurch, New Zealand. Last updated: 9th August 2026.

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